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FAQS

FAQ's

Our standard rooms, studios and 1-bedroom-apartments are serviced daily. The 2- and 3-bedroom apartments are serviced after the 3rd night. Daily cleaning is available on request at a small fee.

Yes, all rooms and apartments are fully equipped with linen and towels. Linen is changed after the 3rd night. To conserve water, we don’t replace towels daily. However, if you wish a daily towel change, this can be organised. Additional towels are also available at our reception.

Yes, all rooms, studios and 1-bedroom-apartments feature hair dryers. For 2- and 3-bedroom-apartments hair dryers are available upon request at reception.

Yes, all rooms and apartments offer a range of toiletries such as shampoo, conditioner, body and hand wash, moisturiser and shaving cream. All products are manufactured in NSW by an Australian owned company. We regularly receive wonderful feedback about the good quality of these products and hope you will enjoy them too.

All rooms are non-smoking. If your room has a balcony or patio, you are welcome to smoke there, though we ask to keep the doors shut. There are several designated smoking areas throughout the property.

Yes, all rooms and apartments are fully air conditioned and are also equipped with ceiling fans. Cool air is essential.

Our standard rooms have either a Queen sized bed or 2x single beds. Triple rooms with up to 1x Queen and 2x single beds are also available. The studios have 1x Queen and 1x single bed and can sleep a maximum of 3 guests. Our 1-bedroom apartments have 1x Queen sized bed only. The 2-bedroom apartments are most flexible and can have 1x King sized bed and 2x singles, or 2x Kings or 4x singles. In addition there is a pull-out sofa bed for a total maximum capacity of 5 guests. In our 3-bedroom apartments, there are 2x Queen sized beds, 2x singles and the pull-out sofa bed for a total of 7 guests.

Roll-away beds are available on request at a small nightly charge.

Baby cots are available for a small nightly charge. High chairs can also be provided.

A coin operated laundry is located on property grounds. Washing machines, dryers and ironing facilities are available. All 2- and 3-bedroom apartment feature their own internal laundry that can be used at no extra cost. In addition, we can arrange an external laundry and dry-cleaning service.

Breakfast is served daily at Bayleaf Balinese Restaurant. We offer a choice of cooked dishes such as our fabulous pancakes or bacon and eggs, as well as continental items.

Room service is available during restaurant opening hours.

Our hotel is located 1 block away from the sea, therefore no ocean views are available. Most rooms overlook one of our courtyards or the quiet street in front of the main building. All 3-bedroom apartments have mountain views.

FAQ's

Baby cots are available for a small nightly charge. High chairs can also be provided.

A coin operated laundry is located on property grounds. Washing machines, dryers and ironing facilities are available. All 2- and 3-bedroom apartment feature their own internal laundry that can be used at no extra cost. In addition, we can arrange an external laundry and dry-cleaning service.

Breakfast is served daily at Bayleaf Balinese Restaurant. We offer a choice of cooked dishes such as our fabulous pancakes or bacon and eggs, as well as continental items.

Room service is available during restaurant opening hours.

Our hotel is located 1 block away from the sea, therefore no ocean views are available. Most rooms overlook one of our courtyards or the quiet street in front of the main building. All 3-bedroom apartments have mountain views.

All our 2- and 3-bedroom apartments feature their own private balcony or patio. All other first level rooms are accessible via an open walk-through balcony. Chairs are arranged here for your convenience.

Yes, many of our rooms are located around the courtyard pool and offer great views.

September, October and November offer perfect weather, rarely any rain, glorious sunshine and – as an added bonus – coral spawning takes place during November. Divers and snorkellers will love this very special event that allows them to witness the reproduction of corals in the Great Barrier Reef – it is a once-in-a-lifetime event! The rain season commences in January and often lasts into April. The days are very hot and humid, often with rain and there is a chance of tropical cyclones. On the plus-side: there are a lot fewer guests around. If you prefer cooler nights, come and visit in May, June and July. Winter days are extremely enjoyable at an average of 25 degrees while nights can reach as low as 10 degrees (very occasionally).

Location

Bus stops for Sunbus are only a short walk of less than 1 minute away from the hotel. Busses that stop her take you into the CBD, to the Northern Beaches, the Botanic Gardens and Skyrail. Timetables are available at our reception.

Cyclone season in Cairns runs from late December until April, with February and March being the most active.

Skyrail Rainforest Cableway is only 13 minutes by car from the hotel. All tour operators offer door-to-door bus services for your tour to Kuranda which ususally combines the Skyrail with Kuranda Scenic Railway.

We are only one block away from the Esplanade – it won’t take more than 3 minutes to walk. From here to the lagoon in the town centre only takes another 15 minutes during which you will pass by numerous restaurants and shops. The Esplanade is very popular for walking, jogging and running and is dotted with many playgrounds, work-out stations and informative signs.

The Pullman Reef Casino is a stroll of 23 minutes away from the hotel, or a swift car ride of 7 minutes.

The Pullman Reef Casino is a stroll of 23 minutes away from the hotel, or a swift car ride of 7 minutes.

Cairns City beach is only 3 minutes walking distance from our hotel. Please note that this is a non-swimming beach. It is beautiful for walks, coffees, birdwatching and photography, but crocodiles can be present and swimming may be dangerous. 6 out of Cairns’ 7 Northern Beaches offer safe swimming conditions within the nets when life guards are present. The most popular beach is Palm Cove, approximately 40 minutes away by bus or 30 minutes by car.

Palm Cove offers a small-town-feel with little shops and cafes, a very scenic jetty and the two island Double Island and Boyscouts Island in the distance. The more local suburb of Holloways beach is nearer to the CBD, only 30 minutes by bus or 14 by car. Here, you will encounter a lot less hustle and bustle.

Cairns Aquarium is only 3 blocks south along the same street as us; a leisurely 10 minute-stroll away.

The Cairns Convention Centre, home to the Cairns Taipans Basketball Team, is 24 minutes away on foot or 6 minutes by car.

The hotel is only a short and scenic walk of 15 minutes along the Esplanade away from the night markets.

It’s a 20 minute walk to Cairns Central Shopping Centre. Alternatively, you can catch a bus – the closest bus stop is only a couple of walking minutes away from the hotel – and the ride takes approximately 13 minutes.

The Friendly Grocer is only 750m away, just 5 minutes on foot. They open from 6am until 10pm. On the same block is also a Night Owl shop, open 24 hours every day of the year.

Flecker Botanic Gardens are just under 3 kilometers away from us. You can walk there in little over 35 minutes. If you prefer public transfer, busses go to and past the botanic gardens very regularly, leaving from just outside our hotel.

Port Douglas is 65 kilometers north of Cairns. It’s an easy ride of about 1 hour along one of Australia’s most scenic roads with breathtaking views of the Coral Sea.

Crocodiles can be present in the ocean near coastlines. They have frequently been spotted at Cairns City beach and Machans Beach, which is why it is not safe to swim there.

Facilities

Our hotel features 2x designated wheelchair accessible studio rooms. Both studios are located on ground floor adjacent to our courtyard pool. They offer large bathrooms with drive-in showers, fold-down shower seat and wall-mounted reilings. Door frames in these rooms are wide enough for manual and electric wheelchairs and mobility scooters. The groundfloor 2-bedroom apartments are suitable for manual wheelchairs only. Our entire property including the restaurant are easily accessible for wheelchairs.

We are happy to organize little welcome gifts in rooms such as bottles of wine, cards or fruit platters. You are also welcome to send surprises for the guests and we will place them in their rooms prior to arrival.

Complimentary WIFI is offered throughout the hotel, including our guest rooms and apartments. We also provide a computer in the lobby on which our guests can connect to the internet at no charge.

The Bay Village welcomes families. We offer spacious, self-contained 2- and 3-bedroom apartments or – as a budget option – the family rooms.

A coin operated laundry is located on property grounds. Washing machines, dryers and ironing facilities are available. All 2- and 3-bedroom apartment feature their own internal laundry that can be used at no extra cost. In addition, we can arrange an external laundry and dry-cleaning service.

We don’t operate our own airport shuttle. There are several different options to travel from Cairns Airport to our hotel. A taxi rank is located directly outside the arrival terminals. The ride will only take 10 minutes and costs approximately $25.00 for up to 4 people. Uber is available at a slightly smaller fee. Tickets for the local shuttle bus can be purchased near the arrivals in Terminal 1 International Arrivals and Terminal 2 Domestic Arrivals. Several car rental companies such as Thrifty and Europcar are located at both terminals.

A tour desk is located in our lobby and our friendly and knowledgable staff will be delighted to book any tour you wish to experience, be it to the antient Daintree Rainforest, the breathtaking Great Barrier Reef, the quaint village of Kuranda or the majestic waterfalls of the Atherton Tablelands – there is something for every taste!

There are 2 pools in the complex: the main pool is located in the courtyard of our main building. It offers a lush, tropical ambience with its adjoining rich vegetation including palm trees. The second pool is located adjacent to our 2- and 3-bedroom apartments, directly across the road from the main building.

The pools are heated by the tropical sun only.

No, we don’t have a gym in house. The nearest 24-hour gym is located a 15-minute walk away along the same road.

Bayleaf Balinese Restaurant is a multi-award winning restaurant, conveniently located onsite. Here, we serve authentic, mouth-watering specialties from Bali that are sure to wow you. Sates with homemade peanut sauce, Balinese chicken curry and Nasi or Mie Goreng are just a few of our guest’s favourites.

Unfortunately, we do not allow pets in the hotel.

Assistance with luggage is offered during normal business hours.

There are no elevators, but for the most part we only have 2 stories. If mobility is an issue, please inform us prior to your arrival and we will allocate you on ground floor.

Hiring & Booking

Our friendly front desk staff can organize any type of hire vehicle for you, from bicycle, to Vespa or car – there is a large variety to choose from. Most rental companies offer unlimited kilometers which is a definite must if you wish to explore the extensive natural beauty around Cairns. Or why not splurge on a luxury car like a Porsche Boxter to make it a truly memorable day?

None of our rooms or apartments require a minimum stay – we welcome guests staying only 1 night just as much as any number of nights.

Late check-outs are subject to availability and can be arranged with our reception team.

The Cairns region offers several unusual and very special wildlife parks that allow you to enjoy Australia’s diverse wildlife up close and personal.

3 of them are located in Kuranda: Australian Butterfly Sanctuary, Birdworld and Koala Gardens each present different types of experiences whether you wish to study Australia’s largest butterfly, the Cairns Birdwing, feed cheeky cockatoos or cuddle a Koala. Hartley’s Crocodile Adventures is a wildlife sanctuary located between Cairns and Port Douglas and houses crocodiles, reptiles and many native Australian animals. The Wildlife Habitat in Port Douglas offers interactive experiences with a variety of native Australian animals such as tree kangaroos, brolgas and koalas. You can join their famous Breakfast with the Birds and even partake in a Wildnight Nacturnal Tour.

Our reception is open from 6:30 in the morning until 10:30 in the evening, 7 days a week.

If you arrive after reception is closed, please let us know your approximate arrival time and we will email you late check-in instructions.

The Cairns region is world-famous for the Great Barrier Reef and the Daintree Rainforest, the oldest, most ancient rainforest in the world.

Visits to these two world-heritage listed areas should not be missed. There are a large number of tour operators offering day trips to the Great Barrier Reef, offereing sailing boats or catamarans, small and large vessels, half day and full day trips.

You can choose to visit Green Island or Fitzroy Island, or maybe you prefer to spend the day in the open waters of the Coral Sea. The snorkelling and sealife is amazing, no matter where you go. Kuranda, the little village surrounded by rainforest, is often a must for visitors to Cairns. You reach it via Kuranda Scenic Railway, a historic train snaking its way up the mountain through 16 tunnels and past 2 stunning waterfalls, and Skyrail Rainforest Cableway, offering 360 degree views of this ancient and tranquil rainforest. You might prefer to spend the day in Daintree National Park, visiting Cape Tribulation and Mossman Gorge and drinking in the rich history and stunning beauty.

Or you might want to explore the Atherton Tablelands with their rolling hills, pockets of rainforest and countless waterfalls. Here, you can be lucky enough to spot the Lumholtz Tree Kangaroo or perhaps a curious platypus in their natural habitat. There are many, many other tours on offer and you can learn about them and book them all at our tour desk.

Whale watchers can enjoy frequent sightings in June, July and August when schools of whales migrate north. Amongst our regular visitors is Migaloo, an adult white male humpback whale and possibly the only one left of its kind.

Stinger season stretches from mid October until May. During these months, stinger nets will be in the water along the beaches, allowing swimmers to enjoy the water safely. If you are travelling to the Great Barrier Reef, it is highly recommended to wear a stinger suit.

The likelyhood to see a crocodile in the wild is very small. These animals are master stalkers and blend in with their surroundings perfectly. For your own safety, stay well away from any bodies of water where crocodiles may be present. The best way to see crocodiles in nature is to take a river cruise on the Daintree River. Knowledgable guides are able to spot the predetors and will navigate their boat safely to the perfect viewing place.